Helping you at Sea

If you have a question or need some help with your SeaLogs account, you can use our Help section and Feedback feature, located at the bottom of the page. To save time, check out this video here First off, you can locate our detailed Help section by going to the Main Menu > Help. This will take you through whether you would like information for the administrators or the masters. Alternatively, if you wish to contact the SeaLogs team, you can scroll down the page and click the Feedback button, accessible from any page: In the example below, we will be selecting the Draw on the screen option. Hover over the area where we wish to provide feedback. Add an arrow and/or we can add a comment and save. Click the Next button. Once we've done that, you will be asked to provide feedback on your experience. You also need to choose the priority. (Note: make sure you add in a correct email address so that we know where to reply too) Click the Send Feedback button. You will be prompted with a Thank you for the feedback window. Click close. Next, our SeaLogs team will be alerted with your feedback, and we can then follow up accordingly.

If you've got something at SeaLogs and don't know how things work, you can use our Help section and Feedback feature. Here's a video: https://www.loom.com/share/052384155ee34da38d6a20a179f0c79b You can find our detailed Help section by going to the Main Menu > Help. This will take you through whether you would like information for the administrators or the masters. Alternatively, if you wish to contact the SeaLogs team, you can scroll down the page and click the Feedback button. You can access this from any page, simply click on it. It will then ask for general feedback or to draw on the screen. In the example below, we will be selecting the Draw on the screen option. Hover over the area where we wish to provide feedback. We can add an arrow and/or we can add a comment and save. Click the Next button. Once we've done that, you will be asked to provide feedback on your experience. You also need to choose the priority Leave a comment if this is just feedback, whether this is an urgent issue or a bug. Click the Send feedback button. You will be prompted with a Thank you for the feedback window. Click close or closes automatically. SeaLogs team gets alerted with the information and we can then follow up accordingly.

Click here for the quick video. To set up Multi-Factor Authentication for your account, you first need to have Administration permissions to access the Settings section. In the Main Menu – Settings – click on the Company Details to open this section.a Next, scroll down the page to the bottom and click on the ‘Multi-Factor Authentication’ text to open the options. See the image below for reference. Next tick the box next to the text Require users to use multi-factor authentication . This will turn the MFA on. The second step in this process is to click on the line and select a date to start the MFA from. This provides you with the ability to select a date in the future. The final step in the setup is to ‘Save Changes’. It’s important to note that if you wish to disable the MFA, you need to unselect the box next to the text ‘Require users to use multi-factor authentication. Next, open up the date and click ‘clear’. This will remove the date as well. Lastly, remember to Save Changes.